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Why I am no
longer a member of the
El Paso Better Business Bureau
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As of July 16, 2007,
I am no longer a member of the El Paso Better Business Bureau.
Being a member since 2004, I no longer felt it was cost
effective to continue being a member of an organization that did
not practice as high as a level of "good business practices"
that I have practiced since 1986.
The reasons for my withdrawal from this organization are as
follows:
1) Hard to contact on telephone. Even during business
hours, their phone will ring and ring and then recycle your call
back to their automated answering system.
2) In the past, when I have sent e-mails, their responses have
been slow. A week or two may go by. This is
unacceptable.
3) Every year, the local bureau publishes a book listing
the local members. This past year, my company's name was
not inside this book even though I was a paying member in good
standing. I had to call the organization to inquire
why this had happened. I was told that there had been a
problem with the publisher who had included new companies but
not the older established companies. Even though there is
an online version of the members, many use this print member
book to seek businesses. We were not informed of this
mishap nor were we offered any apology. Very bad business
practice!
4) The bureau decided to increase the annual membership
fee without notifying the members that this was going to happen.
I only became aware of this when I received my annual renewal
form. Again, very bad business practice.
5) The BBB mails out monthly reports on all the businesses
that have had complaints. It appears that they pay a lot
of attention to the companies that DO NOT practice good
business. While I applaud their efforts to protect
consumers, it does not help my business directly.
Whether I am a member or I am not, it appears to make no
difference. Since I receive no complaints, anyone who
calls the BBB will now receive the response that I am not a
member AND that there are no complaints. Basically the
same response as if I was a paying member. So why am I
paying for this membership?
I do not know if other BBB offices in the country treat their
members the same way that this particular office treated my
business. Therefore, I cannot speak about the entire
organization.
I will continue to provide good service to my customers. I do
not need to be a member of an organization to do what I have
already been doing for over 30 years. |
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